About DOI

Do you have questions about insurance?

Call the North Carolina Department of Insurance toll-free at 855-408-1212 if you have questions about any kind of insurance. The Department of Insurance has trained experts who can answer questions about health, life, Medicare, homeowners, auto, disability, long-term care, dental, vision and other types of insurance coverage.

We can help you:

• Understand your insurance policy
• File a complaint or appeal with your insurance company
• Identify enrollment opportunities for health insurance coverage
• Locate a lost life insurance policy
• Find contact information for an insurance company
• Report suspected insurance fraud
• Check the license status of an insurance agent or insurance company

Among its duties, the North Carolina Department of Insurance:

• Regulates the insurance industry
• Handles insurance-related complaints
• Licenses insurance agents, adjusters, bail bondsmen and more
• Provides specialized counseling to people eligible for Medicare
• Interprets and works to improve state building codes
• Inspects fire departments
• Oversees motor clubs and collection agencies
• Investigates insurance fraud
• Licenses building code and home inspectors
• Licenses manufactured building professionals
• Educates the public about fire safety and injury prevention