Renew a Collection Agency License
NOTE: In 2021, the North Carolina Department of Insurance transitioned to a new version of SBS (State Based Systems). At that time, all active Collection Agencies were assigned a new North Carolina Permit Number. For the 2024-2025 renewal period, your license certificate will reflect only the Permit Number assigned in 2021.
All North Carolina Collection Agencies must update their correspondence to debtors with the new Permit Number. Our office provided a grace period for the update. When the correspondence to debtors have been updated, the updated documents need to be submitted to our office for review.
SBS identifies all Collection Agencies with a company number. When contacting NCDOI, please reference your company number as your permit number.
The annual license renewal period for Non-Insurance Business Entities (NIBE), collection agencies, motor clubs and premium finance companies, begins in April through June 30th. The North Carolina Licensing Office of Pearson VUE will send email notifications to all existing licensees with instructions regarding the renewal process. If you have not received a renewal notification by May 1st, contact the licensing office at 866-265-6329. Licenses must be renewed by the June 30th expiration date.
The on-line renewal application must be submitted using the North Carolina License Management System (NCLMS). Renewal submissions are not complete until both the application and payment has been received.
Before You Begin:
Checklist for Renewal Application
Questions?
Phone: 866-265-6329
Fax: 888-959-3010
Email: NorthCarolinaLicensingOfficeNIBE@pearson.com
Applications & Forms:
The following applications & forms for Non-Insurance Business Entities (NIBE) - collection agencies, motor clubs, and premium finance companies can be obtained on-line using the North Carolina License Management System (NCLMS).
FAQs
We Accept Electronic Copy. Hard copy can be mailed to: NC Dept. of Insurance/ASD, ATTN: NIBE Team, 1204 Mail Service Center, Raleigh NC 27699-1204
Existing licensees can easily self-print their certificate of license within the NCLMS under ‘Printable Documents.’ Login using your user id and password. Licensees should wait approximately ten (10) business days after their annual renewal submission before printing an updated license. Updated licenses will no longer be sent by NCDOI or the North Carolina Licensing Office of Pearson Vue.
During the annual renewal period (April-June), existing licensees can electronically make changes (address/telephone/email) within the NC License Management System (NCLMS). Once the renewal period has ended (June 30th), licensees must submit a written request for changes. The Name/Address Change Request form can be obtained from the NCLMS under "Supplemental Forms." Login using your user id and password. There is no fee associated with these changes.
Submit a written request for license cancellation signed by an authorized officer of the licensee. The request should include the name, address, license type, license number and effective date of the cancellation. Collection Agency licensees are subjected to additional procedures outlined in NC General Statute 58-70-80.
Name changes must be in writing and should be requested using a Name/Address Change Request form along with the submission of back-up documents listed on the form. The change form can be electronically obtained from the NCLMS under "Supplemental Forms." Login using your user id and password.
Changes in ownership of less than 50% can be reported using an Ownership Change form that can be obtained from the NCLMS under "Supplemental Forms." Login using your user id and password. Licensees with ownership changes of 50% or more must start over by applying for a new license and obtain a new permit number. The old permit number will remain active until, the new permit number is issued.
This page was last modified on 04/15/2024