Ahead of Hurricane Helene, Commissioner Causey shares tips of what to do before, during and after a weather event Storm expected to bring heavy winds and rain to North Carolina by the end of the week

With Hurricane Helene forecasted to become a major storm bringing possible heavy rain and wind, North Carolina Commissioner of Insurance Mike Causey is reminding the public what they can do to be prepared before, during and after a major weather event.

Helene formed in the Gulf of Mexico earlier this week and could potentially strengthen to a Category 3 storm affecting millions of residents in multiple states.

In North Carolina, the storm has the potential to cause significant impacts including flash flooding, landslides, damaging debris flows, power outages, property damage and major flooding in portions of both western and central North Carolina.

“It is extremely important that every North Carolinian know what to do well before, during and after a storm occurs to best mitigate any damages and loss of life,” said Commissioner Causey. “These storms are powerful, but precious lives and property can be spared if you take the time in advance to familiarize yourself with these tips.”

Here are three sections of insurance and safety tips to help residents prepare for major inclement weather:

Before

1. Make sure you have adequate insurance coverage. Know exactly what your insurance policy covers. Homeowners’ policies do not cover flooding. At this time, you can only purchase flood insurance through the National Flood Insurance Program. Be aware there is a 30-day waiting period before flood policies take effect. If you live in a rental property, your landlord’s insurance only covers the building. None of your personal belongings are insured unless you purchase your own renters’ policy.
2. Compile important documents. Gather important paperwork, including insurance policies, medical records and prescriptions. Be prepared to bring copies with you if you are forced to evacuate your home. Know how to get in touch with your insurance agent and company.
3. Create a home inventory. Go room to room in your home and write down the brand name, description, estimated value and date of purchase of items in your home. It is also helpful to compile receipts, appraisal documents and serial numbers. Take videos or photographs of your belongings. Store your home inventory and related documents in a safe, easily accessible place online, on your smartphone, on your computer or in a fire-proof box or safe deposit box.
4. Identify potential hazards around your home. Hanging tree branches, loose shingles, patio furniture and other outdoor objects can cause damage or injuries in a storm. Make repairs or secure large objects to reduce the threat.
5. Check your emergency toolkit and to-go bag. Update items such as food, medicine and batteries.
6. Electricity may go out, so make sure you have extra drinking water. Also, fill the bathtub with water for bathing and flushing the toilet.

During

1. Shelter in place if officials advise it.
2. Stay away from windows, glass doors and skylights.
3. Find a safe place to stay in the interior of the home on a lower floor unless flooding is a possibility.
4. Make sure your cell phone is charged. Do not use a landline if lightning is present.
5. Turn off the electricity at the main breaker if flooding becomes a threat.
6. Remain indoors until officials give notice that it is safe to go outside.
7. If officials order an evacuation, do not come home until officials advise it is safe to do so.

After

1. Contact your homeowners’ insurance agent or company to report the loss. Even if you have a separate windstorm or hail policy in addition to your homeowners’ policy, your primary homeowners’ insurer will investigate and adjust the claim even if you have wind or hail loss. Be patient as the insurer will likely be dealing with many claims. 
2. Make a list of the damages and take clear pictures before you make any temporary repairs.
3. Do what you can to stop further damage from happening.  For instance, place a tarp on your roof to prevent water from coming into the house. Keep receipts because your reasonable expenses to protect your property are part of the loss and may be reimbursed by your insurance company.    
4. Do not make permanent repairs until your insurance company has inspected the damage and you have agreed on the cost of the repairs. Check with your insurance company before you dispose of damaged materials or items.
5. If your home is inhabitable, check with your insurance company to determine which expenses will be reimbursed.

For more information on how to be prepared before, during and after any storm, contact the N.C. Department of Insurance Consumer Division at 1-855-408-1212.